Support

Frequently asked

I keep falling straight after letting go

You are releasing too late. Watch the gold arc on your swing circle — that is the 45° window. Let go while you are inside it and you launch forward and up. Let go above it and all your speed points straight up, so you stall and drop. Switch to EASY: the window is much wider there and the guide stays on.

I let go too early and fall short

Wait for the ball to pass the bottom of the swing and start climbing. The arc only lights up once you are on the way up.

The rope will not attach

A hook has to be above you and inside rope range. If you have already fallen past a hook you cannot grab it any more. Also, the hook you just released cannot be grabbed again for half a second.

What does PERFECT mean?

You released inside the gold window. That throw scores double. Releasing outside it still works — you just score one point and travel less far.

What are the dashed orange hooks?

They break. You have about a second on one before the rope snaps and throws you, ready or not. Plan a shorter swing on those.

Is the game unfair when hooks get far apart?

It should never be. Before placing a hook the game simulates its own physics to confirm a well-timed player can reach it, and every build is tested by a pilot that plays thousands of runs without dying. If you ever find a section that feels impossible, send us a screenshot — that would be a genuine bug.

I bought "Remove Ads" but I still see ads

Open Menu → i → Restore purchase while signed in to the same App Store / Google Play account that made the purchase, and make sure you have an internet connection. If it still fails, e-mail us your store order number.

I changed phone — do I keep my purchase?

Yes. Install the app, sign in with the same store account and use Restore purchase. Your high scores, however, live only on the old device: we store nothing on servers, so scores do not transfer.

How do I change my ad privacy choice?

Menu → i → Ad privacy settings. On iOS you can also change tracking permission in Settings → Privacy & Security → Tracking. On Android you can reset your advertising ID in Settings → Google → Ads.

The rewarded ad did not give me my continue

The reward is granted only if the video is watched to the end. If it played fully and nothing happened, it is usually a temporary network issue — try once more. If it keeps happening, e-mail us.

How do I delete my data?

Uninstall the app. Everything the app stored is local and is removed with it. See the Privacy Policy for detail.

Report a bug or an inappropriate ad

E-mail us with a screenshot. For ads, a screenshot of the ad is what the ad network needs to act on it.